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Channel: MARKETING YOUR HOSPITAL » Philip Betbeze
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Hospital Marketing: Customer Satisfaction Scores Decline in Healthcare and Energy

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Hospital customer satisfaction levels declined in the past year, joining the energy sector as the only two industries whose scores declined.  And this in spite of a strong emphasis on patient satisfaction by hospital CEOs. Times have been tough in this economy.  For almost everyone.  And it’s true for hospitals as well.  It has led […]

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